Refund policy

Cancellation, Returns & Refund Policy

Siyara offers both ready-stock and made-to-order jewellery, with the cancellation terms below. If anything is wrong with your piece when it arrives, we put it right.

1. Cancelling your order

Ready-stock orders: Ready-stock orders cancelled before dispatch are eligible for a full refund. After dispatch, requests are handled under our return policy.

Made-to-order orders: The advance-payment cancellation terms in the table below apply to made-to-order jewellery.

When you cancel	What happens
Within 36 hours of paying your advance	Full refund of your advance to your original payment method.
After 36 hours of paying your advance	Your full advance is kept as Siyara credit, valid for 12 months on any Siyara piece.
Piece is ready but the balance is unpaid	We remind you on day 7. If the balance is still unpaid 15 days after we tell you your piece is ready, we treat the order as cancelled after production started.

 

Production starts when we begin making your piece: casting for catalogue designs, or once you approve the design for a custom piece. We confirm this to you by WhatsApp or email.

If we cancel: if we are unable to make your piece, we refund everything you have paid, in full. If an order is placed at a clearly incorrect price because of a technical error on our website, we may cancel it and refund you in full.

2. Returns

For both ready-stock and made-to-order jewellery, we do not offer returns or refunds for a change of mind after dispatch. Pre-dispatch cancellation is covered in section 1 above. Instead, every piece is covered by our Lifetime Exchange & Buyback: exchange it for credit towards a new Siyara piece at any time, or sell it back to us from 30 days after delivery. Return shipping for exchange and buyback is paid by you.

We will repair, remake or refund your piece if:

•     it has a manufacturing defect;

•     it arrived damaged in transit;

•     you received the wrong item; or

•     it does not match its IGI report(s) or your invoice.

3. How to report a problem

1.   Record a continuous video while opening your parcel, starting before the seal is broken.

2.   Contact us within 12 hours of delivery on WhatsApp +91 99091 98110 or at support.siyarajewels@gmail.com, with your order number, photos and the unboxing video.

3.   After we review your reported problem and confirm acceptance of the return, we arrange insured pickup at our cost within 2–3 working days. Please do not send the piece back on your own.

4.   We inspect the piece and give you our decision within 7 working days of receiving it.

Pieces must be returned with the original box, IGI report(s) and invoice. Normal wear, accidental damage, loss of stones through impact, and alterations or repairs by anyone else are not manufacturing defects.

4. Refunds

•     After the returned item is received and inspected and the refund is approved, we process the refund to the original payment method within 7 working days. Your bank or payment provider may take additional time to reflect the credit. Approved cancellation refunds are also processed within 7 working days of approval and do not require a returned-item inspection.

•     Refunds cover the amount you paid to Siyara, including GST.

5. Complaints and grievance officer

If you are not satisfied, please write to our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Grievance Officer: Harit Patel, Founder, P.HARIT GEMS & JEWELS LLP, 4th Floor, 405 Armieda, Opp J D Restaurant, Mini Bazar, Varachha Main Road, Surat 395006, Gujarat, India. Email: support.siyarajewels@gmail.com. Phone: +91 99091 98110 (Mon–Fri 10:00 AM–7:00 PM, Sat 10:00 AM–5:00 PM).